Customer Technical Operations Manager-Berlin

Berlin, Germany

Description

We are disrupting the convenience retail market

Intale is a young dynamic company that transforms the huge convenience retail market. Our mission is to digitise and connect the independent convenience retailers and help them succeed in the 21 century.

How we do it

To accomplish our mission, we develop Intale Point, our modern cloud-based Point of Sale (PoS) software that is specifically designed to facilitate all operations and tackle the challenges of independent convenience stores.

However, the purpose we serve is wider: we make independent stores more profitable by helping them to improve their business, giving them access to new income streams by providing data insights, new product and promotions and ability to communicate with their peers through Intale Family. We also help key stakeholders across the value chain e.g. Brand owners, Wholesalers to better understand store and consumers’ behavior within this trade channel. The latter two are reflected by our services Intale Analytics and Intale Promos.

Who we are

Intale has offices in Athens and Berlin. Athens is where Intale was founded and where we currently have over 1100+ active Intale Point users. Berlin is our newest office location that serves our expansion in the German market. Intale is also present in Cyprus and we are now expanding to Poland and to Romania in 2019.

Our international team of 40+ consists of a perfect mix of talented individuals and experienced managers.


The Role

The Customer Technical Operations Manager is responsible for managing the equipment set-up, installation, training, customer support and technical support processes within Germany for Intale’s retail clients. Key responsibilities of this role include the following tasks:

Requirements

Reporting

Initially reports to International Roll Out Manager and later at the stage of wider roll-out to the Country Head. Also reports with a dotted line to the Head of Customer Support.

Location

Berlin

Benefits

Why Work for Intale

Our people mean the world to us and we only recruit the best. We offer great benefits and opportunities for personal and business development..


We believe in people. We aim to provide the best possible services to our clients. That's why we expect self-motivated people who underpromise & overdeliver.

And one more thing: we don’t hire you because you are just the best skilled, we hire you because we think you are a perfect match to our team and our mission.

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